Shop policies

Last updated on 15 Aug, 2017



Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.


Estimated shipping times

  • Australia: 1-4 business days (This is extended for some items, check the item descriptions for more accurate times.)

  • Canada: 2-4 weeks

  • New Zealand: 7-8 business days

  • United Kingdom: 8-10 business days

  • United States: 6-10 business days

  • Europe: 9-10 business days


We will do our best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.


Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options


Secure options

  • Pay with Visa

  • Pay with Master Card

  • Pay with American Express

  • Pay with Discover

  • Pay with PayPal

  • Buy with Apple Pay

  • Pay with Sofort

  • Pay with iDeal

  • We accept Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.


Other options (for Gift Cards)

  • Other Method

For details on how to pay with these methods, contact me.​

Returns & exchanges

I gladly accept returns.

  • Contact me within: 5 days of delivery

  • Ship items back within: 7 days of delivery


I don't accept exchanges or cancellations, but please contact me if you have any problems with your order.


The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy


I will only use your shipping and billing address, and contact information

  • To communicate with you about your order

  • To fulfill your order

  • For legal reasons (like paying taxes)

  • White Facebook Icon
  • White Instagram Icon

© 2018 by SmoothTrim